FrouFrou Patisserie

Faqs

Availability

To give each cake the attention it deserves we will not take on more than we can handle. So it is best to get in contact as soon as you can, so that we can book your cake in.

Dietary & Allergy?

We are very happy to discuss with you and advise on any dietary requirements or allergies. Trace elements are always a risk as everything is made on the same equipment in the same kitchen so we cannot absolutely guarantee that there won’t be trace elements in our products.  All of our products are made 'from scratch', using local ingredients where possible. Please get in touch for further information.

Storage

The best thing to do is keep it at room temperature. This means on the counter, away from heat, and out of direct sunlight. Our wedding cakes are delivered packaged and  will be set up by our team. Once the event is over the rest of the cake can be stored in an airtight container in the fridge for uptown three days. If you do choose to refrigerate your cake, please remove them 30 minutes before serving to ensure soft sponge and creamy buttercream. If you are freezing your cake completely cover the cake with plastic wrap, making sure to wrap airtight. Follow by wrapping with at least 2 layers of heavy duty aluminum foil. The more protection you give the cake, the less chance of freezer taste or freezer burn. 

Delivery

When do you deliver?

We personally hand deliver our cakes during the hours of 10-6pm Wednesday to Sunday. Please contact us for a specific delivery time or a delivery time outside our usual hours.

Where do you deliver to?

We currently only deliver to London and Surrey postcodes. Certain postcodes may incur an additional delivery fee. Dependant on order size we may be able to supply your event outside of these areas. Please get in touch for more information.

What is your returns policy?

If upon delivery the cakes are not the ones you requested, the cakes are in a damaged condition or the order is incomplete, then please let us know immediately. Please refer to our Terms & Conditions.